There have been reports that a weird message is causing PS4 to freeze up. Basically once the message is viewed it causes the system to freeze. And no deleting the message will not change anything. Here are two examples .
Reddit user “Huntstarck” stated:
“Even deleting the message from the mobile app doesn’t work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn’t affected and he has his messages private. Do this ASAP to prevent this from happening to you.”
Reddit User “ThatPissedOffDude” stated:
“This just happened to me during Rocket League. Got a message then after a minute my controller stopped working and everything went silent. Now I can’t access the home menu. It just goes to the ‘Report Problem’ screen every time.”
Now as for fixing it the article says that resetting might be the only way. To avoid it set your messages to private. As for Sony answer we have nothing right now so we will have to wait and see what they have to say.
Article:https://www.dualshockers.com/multiple-ps4-consoles-bricked-messages/
As always thank you for reading.